FAQs

You can reach us anytime via our contact page or email at LilasHaberdashery@gmail.com
Our Shop Hours:
Monday thru Friday | 9 am to 4 pm, CST
We try our best to respond to messages outside shop hours, however responses may be delayed.
Collaborative, honest, and straightforward. We're here to guide the process, bring ideas to the table, and keep things moving.
All custom items require proof approval before moving into production.
Please see each item for proofing details.

All custom items require proof approval before moving into production.
Please see each item for proofing details.
Yes! We have several items that accommodate custom artwork.
Please see each item for the artwork requirement guidelines.
If you have questions, or need help, feel free to reach out!
As a general rule, vector files are best for the highest quality results. Accepted vector formats include .ai, .eps, .svg, and .pdf
(please note that not all files saved with these extensions are true vector files).
High-resolution .jpg or .png files are also acceptable for digital, full-color items.
If you’re unsure about your file or have questions, feel free to send us a message — we’re happy to help!

Occasionally there may be a mishap with your order. If your order arrives damaged, defective, or missing items, please contact us within 72 hours (3 days) of delivery so we can help make it right.
To get started, email us at LilasHaberdashery@gmail.com
Please include:
• Your order number
• Photos of the affected item(s).
We kindly ask that you keep all original packaging until the issue is resolved.
Once we receive your message, we’ll review the details and provide a solution as quickly as possible.
Due to the nature of our items, we do not offer returns or exchanges — All sales are final.
We accept cancellations within 2 hours of purchase.
Please email us to cancel your order and be sure we reply to confirm.

Please contact us via email ASAP. In most cases as long as your package hasn't shipped, we can update your address.

**PLEASE NOTE** We will contact you directly if there are shipping overages that need to be paid due to the address change. Those overages (if any) will need to be paid prior to shipping.
YES! Whether it's 1 or 50, all vinyl decals and stickers ship for a flat rate of $5.00 (generally, first-class USPS with tracking).

Shipping upgrades are available at checkout.

PLEASE NOTE: Lila's Haberdashery is NOT responsible for packages marked "Delivered", but are not received.

We strongly encourage you to reach out to your local USPS Office and/or check with your neighbors or front desk for misplaced mail. If you have additional questions, please contact us.

Often times USPS packages are marked "DELIVERED" and can take up to 2 days to actually be delivered. If that time has passed and you have still not received your package and it is marked "DELIVERED", please file a claim with USPS.
To contact USPS and file a case, use the link below. You will need your tracking #. Enter your tracking #, click "TRACK", then click "START" to begin to file your claim.

https://emailus.usps.com/s/

  
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